Ryan Hald

3433 Riveroad Ct., #1902 ~ Fort Worth, TX 76116

817-675-8011 ~ rhald81@gmail.com

INFORMATION TECHNOLOGY TECHNICIAN

TIER ONE TECHNICAL SUPPORT

Summary of Qualifications

 

Over a decade of combined valuable, hands-on experience communicating effectively with customers either in person or over the telephone. Strong listening, verbal communication and interpersonal skills, building and maintaining client relationships. Self-starter, with a proven track record of proactively identifying problems and implementing solutions. Solid time management and organizational skills, with a proven ability to prioritize accordingly. Promoted to positions of greater responsibility for consistently exceeding performance goals. Able to tear down and rebuild desktop computers. Capable of systematically going through troubleshooting steps to resolve PC software and hardware related issues. Experienced resolving network related cabling and router issues over the phone. Proficient with Microsoft Office suite; Remedy; and Bomgar software.

Work History

Imperative Productions

Bull Brothers                                      Jan. 2014

Short Term Production Assistant

§    Assisted a small production crew for 2 nights during Fort Worth Stock Show and Rodeo to help move and hold camera equipment during shot setups and direction of documentary subjects.

§    Located documentary subjects for producer/director and passed on instructions for the production.

 

Weinberger Media, Inc.

Motive for Murder                              Sept. 2013

Short Term Production Assistant

§    Supplied the craft services table for production crew.

§    Scanned photographs for future editing purposes using Apple MacBook software.

§    Delivered raw footage tapes to FedEx for shipment to New York while on a tight deadline.

§    Reloaded digital video and still cameras with fresh batteries.

§    Met and greeted documentary interview subjects upon arrival.

 

RadioShack Corp.                                             Feb. 2009-Aug. 2013

Tech IV, RadioShack Store Technical Support – Fort Worth, TX (June 2010-August 2013)

§    Demonstrated strong listening, verbal communication and interpersonal skills to help the employees identify and resolve the technical problems they are experiencing with their retail store’s point of sales (POS) system.

§    Showcased technical competency by remotely logging into the POS system to check configurations and fix the source of the problem.

§    Guided retail store associates through how to identify problems with the hardware, including how to reseat and remove PCI cards from the store’s server and how to reseat RAM chips from the inside of a PC.

§    Communicated verbally with department supervisors or management personnel regarding urgent software or hardware related issues that have the potential to adversely affect a retail store’s day to day business.

§    Lead store associates over the phone in steps to resolve printing issues such as paper jams, paper tray issues, ink replacement, cartridge alignment, paper feed issues, installing printer drivers, IP configuration, power issues and part replacement.

§    Attained knowledge in working with HP inkjet printers, OKI Data laser printers, thermal receipt printers, HP 5700 computers, backroom servers, CISCO Ethernet switches, Netgear routers, and cable, DSL, and T1 modems as well.

 

 

 

 

 

Store Associate – Benbrook, TX (Feb. 2009-June 2010)

§    Fostered and developed positive relationships with customers in an always changing retail store setting.

§    Acquired knowledge about a wide variety of products in a short period of time, and retained this information.

§    Listened carefully to understand the customers’ needs and expressed how the retail store had the products to help them.

§    Proactively identified problems customers were experiencing with their electronic device and offered solutions.

 

Television Marketing Partners       Aug. 2008–Jan. 2009

Advertising and Marketing Assistant

§    Prioritized and organized workloads to meet strict schedule deadlines.

§    Researched, created, and maintained large nationwide database of clients in 150 TV markets.

§    Provide efficient administrative support on multiple projects for television marketing company.

 

Hasting’s Entertainment       Nov. 2007–Aug. 2008

Sales Associate

§    Cash handling.

§    Organized and stocked store merchandise.

§    Straightened and cleaned store merchandise.

§    Provided store customer base with the utmost in customer service and professionalism every shift.

Education and Certification

 

 

Bachelor of Arts in Radio, TV, and Film, University of North Texas; earned Aug. 2008

CompTIA A+ & Network +, Tarrant County College Northwest